The company support of MDI is beyond magnificient. We can't wait to learn everything we can do with the system. Our staff learned the system fairly quickly and we are definitely still on the learning curve. IntelleChart is intuitive and easy to learn. We use AllScripts for our Practice Management System and I was concerned about the HL7 interface working effectively it has worked great. The staff and doctors all found her very easy with which to work. Shelley, the MDI trainer, was extremely knowledgable. The implementation could not have gone better. Through doing this, the staff became proficient prior to the MDI On Site Trainer arriving for GO LIVE week. We purchased IntelleChart in May of 2013 and began the implementation timeline with accessing MDI University, webinars, a site visit, and an in house trainer to oversee paper chart entry into the MDI system. We used spreadsheets for injectables and inventory of all medications. We have been on a typical paper chart system for the thirteen years. We are an extremely efficient practice, however, were interested in improving legibility of the patient chart as well of accuracy of injectables. We have three sites between Oregon and California. We are a two doctor practice, soon to have three doctors.

Retina Care Center looked for the best and most appropriate EMR for our practice for over three years. The owner of our practice allowed me to select our EMR system, which meant the pressure was all on me! He could not be happier with it and I can't tell you how pleased I am about that! The system is so user-friendly I honestly think it's helpful learning tool for new technicians, as it almost prompts you to ask the appropriate necessary questions. I'm the Administrator and even I can help the technicians populate data from previous exams when we're running behind.

Well, it is! I ask for a new 'document type' to be added for example, and most of the time, it's already there in less than an hour. There are many things I could say about IntelleChart and MDI as a company but the most important thing everyone should know about them, is that their customer support is top notch! Other practices on various EMR systems have called me, and when I mention that, they ask if the support is just as good six months down the road. To this day, we have not reduced the number of patients per session, and certainly won't need to at this point in time. If the technicians had it their way, everyone would be seen on MDI. I have only a few doctors who are still seeing some patients on paper and only because they are extremely part-time here, and therefore are taking a little longer to become more comfortable with and efficient on the system. Of the first four doctors who went 'live' in June, three of them were seeing ALL patients on MDI within 2-3 weeks. MDI suggested we cut back on the number of patients we were seeing during our 'go-live' training and it worked out perfectly. walk-thru and set up, made us unbelievably prepared for it. The MDI University, knowledgebase conference calls, incredible I.T. I'd heard so many nightmarish stories about 'EMR go-live days' and in the end, we couldn't have been more prepared for ours. Our 'go-live' went more smoothly than I ever could have imagined. I also wanted to be sure our technicians had enough chart prepping practice before we brought it into clinic. We could have gone 'live' sooner but were waiting on our PM system to finish their portion of the HL7 bridge. We purchased IntelleChart last January and went 'live' in June. They even had an actual MD giving the demo! That I had never seen before. They answered all of my many questions on the spot and/or via email prior to me even leaving the conference. Of all the web/cloud-based systems out there, the staff and doctors at the MDI booths truly knew their product best. It also allowed our doctors to access patient information outside the office, which to them, was very helpful. related costs and provided us with immediate system updates.

We decided a web-based EMR would work best for us, as our cloud-based practice management system had saved us a great deal in I.T.

I spent years researching different electronic health record systems along with one of our senior technicians, and the support of our I.T. We are a multi-specialty Ophthalmology practice located in Massachusetts.

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